The Directorate General of Civil Aviation (DGCA) recorded a 28 per cent increase in passenger complaints in July compared to the previous month. This spike in grievances, combined with a 47 per cent increase in the number of affected passengers during the same period, has raised concerns among experts regarding the deteriorating quality of air travel in India.

“The figures reveal a troubling trend, particularly when viewed alongside a 2.4 per cent drop in the total number of passengers who travelled in July compared to June. This decline in passenger numbers, coupled with the sharp rise in complaints, suggests a growing dissatisfaction with the state of air travel,” an industry analyst working with the Ministry of Civil Aviation (MoCA) told mid-day.