Maharashtra could soon offer all citizen services on WhatsApp. CM Devendra Fadnavis on Monday instructed officials to integrate all government-to-citizen services with WhatsApp, alongside the existing Aaple Sarkar portal, to enhance accessibility and ease of use for citizens.

Reviewing citizen services at his official residence 'Varsha', CM Fadnavis said each taluka should initially form a cluster of 10 to 12 villages where services can be provided as per local needs, and dedicated teams should manage these clusters to ensure timely delivery.

He further emphasised the need to cut down the number of documents required for applications and directed that third-party agencies conduct independent audits to ensure the quality of services, according to a release from the chief minister’s office (CMO).