Hello, mi Murlidhar More. Bola...” (This is Murlidhar More, please tell me... ). This has become a daily ritual for teacher and trained counsellor Murlidhar More, who has been serving as an in-office counsellor at the Maharashtra State Board’s Mumbai divisional office helpline for the past 15 years.

I am a full-time teacher and a trained counsellor. Every year, during board exams, I attend calls and address students' concerns between 2 pm and 7 pm. Over the years, I’ve learned how to stay calm and handle students’ issues—no matter how trivial they may seem to us. What may appear insignificant to us can be a huge problem for them,” he explains.