As part of a state-wide initiative for responsive governance, a Janata Darbar was held at the Maharashtra Housing and Area Development Authority (MHADA) headquarters in Bandra, Mumbai, on Friday for citizens to get their grievances resolved in real-time. The event was led by Sanjeev Jaiswal, the Vice President and Chief Executive Officer (CEO) of MHADA, who reviewed 17 cases, including five formal applications, and gave instructions for their immediate resolution.

Breaking from the conventional chamber-based hearings, Jaiswal visited various departments across MHADA’s Grihnirman Bhavan to engage with citizens in areas of high footfall. He assessed the grievance resolution process on the ground, gathered direct feedback, and ensured that departmental heads were held accountable for swift action.