A consumer commission in Mumbai has directed private carrier SpiceJet Limited to refund a couple the amount they had paid for a flight which was cancelled during the Covid-19 pandemic, PTI reported.

The commission held the airline guilty of "deficiency in service" by not refunding the ticket cost to the elderly couple following the flight cancellation, despite clear guidelines from the Supreme Court and aviation regulator DGCA (Directorate General of Civil Aviation) on it.

The district consumer disputes redressal commission (Mumbai suburban) passed the order last month, but its details were made available only recently.