More and more commuters have begun switching to mobile ticketing on the go, lending a digi push to Mumbai local trains. Most of them said the system worked well but needed vast improvement as far as a complaint redressal mechanism was concerned. Post COVID-19, an increasing number of commuters are opting for the digital Unreserved Ticketing System (UTS) a mobile ticketing system, showing signs of increasing digital ticketing in the near future.

There has been a constant increase in the purchase of Mumbai Suburban journey tickets/season tickets through the UTS mobile app. Recently, UPI payments were also enabled in the app. “The past two years have been dealt a blow to everything on a global scale, with people confined to their homes due to COVID-19. The need for social distancing and decongestion of booking offices has pushed for adoption of a digital approach to buy railway tickets. During the pandemic, the UTS mobile app was re-opened for commuters to purchase suburban tickets. Since then there has been a constant increase in the number of passengers booking tickets through UTS mobile app,” a senior railway official said.