The Vashi branch of Bandhan Bank had to pay Rs 20,000 in compensation to a local senior couple for refusing to credit a day’s interest on a fixed deposit they had opened. After the couple and their son relentlessly followed up with the bank and finally approached the Reserve Bank of India (RBI), which passed an order in the couple’s favour.

The couple, identified as Rama Gupta, 64, and her husband Deepak Gupta, residents of Kopar Khairane, has accounts with Bandhan Bank located in Vashi.  The RBI’s order came following a complaint filed by the elderly couple’s son, Anuj Kumar Gupta. Anuj told mid-day that his parents had opened an FD account with the Vashi branch of the Bandhan Bank on January 15 this year through online banking, but the bank issued a receipt for January 16 instead.  As per the RBI rules, banks are liable to provide interest from the date the FD is issued.