Come April 2023, all consumer complaints will have to be compulsorily filed online. While the central government is of the view that e-filings will facilitate speedy disposal of consumer cases, legal experts beg to differ. If the trial is in person, then e-filing of the complaints won’t make much difference, they said.

Experts point out that many times, matters are adjourned due to the absence of Benches in physical courtrooms, which delays the matter. If the hearings also go online, the need for the physical presence of judges in courtrooms is eradicated, they said, adding that a complete online mechanism helps the lawyers, too.