Visuals, reports have informed how Mumbai Monorail commuters endured a gruelling two-hour ordeal on Tuesday evening, with relentless rain battering the city, after an overloaded train got stranded midway without air-conditioning, lights or ventilation. Passengers suffocated inside as the monorail tilted dangerously to one side. The MMRDA and monorail administration were left clueless about rescue operations, complained the passengers.

Helplines and officials failed to provide immediate help, forcing passengers to dial the BMC’s 1916 emergency number. The fire brigade eventually arrived with three snorkel vehicles and began rescue efforts.

According to officials, a green monorail exceeded its maximum load of 104 tonnes to 109 tonnes. This caused the power connection between the rail and the current collector to snap.